Terms and Conditions – whitecot

1. Introduction

whitecot provides access to online medical consultations with qualified doctors through digital platforms, including WhatsApp and book consultations.

By using this service, you agree to the following terms.

2. Nature of Service

• The service is intended for non-emergency medical consultation only.
• It does not replace physical examination or hospital-based care.
• In case of emergency, users must visit the nearest hospital immediately.

3. User Responsibility

By proceeding with a consultation, you agree that:

• The information provided by you is accurate and complete.
• You will not misuse the platform for false or inappropriate requests.
• You understand that medical advice is based on the information you provide.

4. Doctor Consultation

• Consultations are provided by qualified medical practitioners.
• The availability of doctors may vary depending on demand.
• whitecot does not guarantee a specific doctor unless explicitly confirmed.

5. Communication Platform

• Consultations may be conducted via WhatsApp, phone, or video platforms.
• By using the service, you consent to communication through these digital channels.

6. No Guarantee of Outcome

• Medical advice is provided based on available information.
• whitecot does not guarantee diagnosis accuracy or treatment outcomes.

7. Prescription Policy

• Prescriptions (if provided) are based on the doctor’s clinical judgment.
• Certain medications may not be prescribed online as per medical regulations.

8. Payment Terms

• Consultation may require advance payment for confirmation.
• Payment once made may be subject to refund policies (if applicable).

9. Cancellation & Refund

• If a consultation is not completed due to provider-side issues, rescheduling or refund may be offered.
• No refund for missed appointments without prior notice.

10. Limitation of Liability

whitecot is not liable for:

• Any medical complications
• Misinterpretation of advice
• Delays caused by user-side issues (internet, device, etc.)

11. Privacy & Confidentiality

• User data is handled with confidentiality.
• Information shared during consultation is used only for medical purposes.

12. Service Availability

While efforts are made to provide quick access, consultation within a specific time frame is not guaranteed under all circumstances.

13. Modifications

whitecot reserves the right to update these terms at any time without prior notice.

14. Governing Law

These terms are governed by the laws of India.

15. Acceptance

By proceeding with booking or consultation, you confirm that you have read and agreed to these terms.